Privacy Policy – Auzen USA LLC

Effective Date: October 8, 2025

Contact: contact@auzen.com

1. Introduction

At Auzen USA LLC (“Auzen,” “we,” “us,” or “our”), we believe that privacy is not just a legal obligation but a foundation of trust. We are dedicated to protecting your personal information and hearing data with the same level of care we put into designing and delivering your hearing solutions. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you visit our website, communicate with our team, or use any of our services in the United States.

By accessing us.auzen.com, purchasing one of our products, or communicating with Auzen, you consent to the practices described in this Policy. We encourage you to read it carefully so that you understand your rights and how we safeguard your data.

2. Information We Collect

When you interact with Auzen, we may collect information that identifies you personally, as well as technical and behavioral data related to your use of our website.

The personal information we collect directly from you may include your full name, postal and email addresses, phone number, and payment details. These data are usually provided when you create an account, place an order, subscribe to our communications, or contact our support team. If you choose to share your hearing test results, audiograms, or related medical information, we use those only to tailor your hearing aid experience and optimize the fitting process.

In addition, we automatically collect information through cookies and similar technologies that help us understand how visitors use our website. This may include your IP address, device type, operating system, browser version, time spent on the site, pages viewed, and referral sources. These analytics allow us to improve the usability, security, and performance of our digital platform.

We do not intentionally collect data from minors under the age of 18, and if we become aware of such collection, we will promptly delete it.

3. How We Use Your Information

The information collected by Auzen serves essential and legitimate business purposes. Primarily, we use it to process your orders, deliver your hearing devices, and provide professional fitting and support services. We also use your data to communicate with you about your purchases, schedule follow-up adjustments, and ensure that your hearing experience remains optimal over time.

Beyond these core functions, we analyze data to improve our customer experience, update our platform, and develop new features. Your data may be used to send you personalized messages about your orders or to inform you about new products and promotions—but only if you have explicitly opted in to receive such communications.

We may also use your data to detect and prevent fraud, comply with legal obligations, and protect the security of our systems. Importantly, Auzen does not sell or rent your personal information to any third parties, and your data are never used for purposes unrelated to the provision of our hearing care services.

4. Hearing and Health Information

Because Auzen operates in the field of hearing care, some of the information you provide may relate to your health. This includes audiograms, device fitting parameters, or information regarding your hearing condition. Although Auzen is not a HIPAA-covered entity, we voluntarily follow comparable confidentiality and security standards.

Your hearing data are processed only for diagnostic interpretation, personalized fitting, and aftercare. Access to this information is strictly limited to licensed hearing professionals and authorized team members who need it to support your care. Hearing data are encrypted both in storage and transmission, and we never share them externally without your explicit consent.

5. Data Retention

We retain personal and hearing-related data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. Typically, your data are kept for up to five (5) years following your last interaction with Auzen. This retention period allows us to ensure continuity of care, manage potential product recalls, and maintain accurate service records. Once this period expires, data are securely deleted or anonymized so that they can no longer identify you.

If you request the deletion of your account or hearing data earlier, we will comply unless we are legally required to retain certain information, such as transaction records or warranty documentation.

6. Data Sharing and Third Parties

Auzen works with a limited number of trusted partners who help us deliver a seamless customer experience. These partners may include payment processors, shipping and logistics providers, cloud hosting companies, analytics vendors, and CRM platforms. Each of them is contractually obligated to handle your data securely and to use it only for the specific purpose for which it was shared.

We may also disclose your information if required to do so by law, subpoena, or court order, or when necessary to protect our rights, comply with legal obligations, or prevent fraud or misuse. In all cases, Auzen maintains strict oversight of how data are processed and ensures that our partners adhere to robust data protection standards.

7. Security of Your Data

We employ industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, access controls, and secure data storage. Sensitive data such as hearing results are transmitted through encrypted channels.

Despite these precautions, no digital system is completely immune to risk. In the unlikely event of a data breach involving your personal information, we will promptly investigate, take corrective action, and notify affected individuals and relevant authorities within thirty (30) days, or sooner if required by law.

8. Your Rights and Control Over Your Data

You have full control over your personal information. You may request access to the data we hold about you, ask for corrections if any information is inaccurate, or request deletion of your personal data when it is no longer needed. You also have the right to restrict processing or withdraw your consent for marketing communications at any time.

To exercise these rights, simply contact us at contact@auzen.com. We may verify your identity before processing your request to ensure your data remain protected. Requests are generally handled within thirty (30) days.

9. Communications and Marketing Preferences

We believe in transparent, permission-based communication. Auzen may send you occasional updates about new services, promotions, or hearing care tips if you have subscribed to our mailing list. You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

Your communication preferences are respected and can be updated in your account settings. We do not send marketing messages without explicit consent, and unsubscribing from marketing does not affect transactional communications such as order confirmations or service notifications.

10. Cookies and Tracking Technologies

Like most modern websites, Auzen uses cookies and similar tracking technologies to improve your browsing experience. Cookies allow us to remember your preferences, maintain your shopping cart, and understand how visitors navigate our pages. We use these tools to analyze website performance, prevent fraud, and personalize content and advertising.

You can adjust your cookie settings through your browser at any time. If you choose to disable certain cookies, some features such as account login or checkout may be limited, but the essential functionality of our website will remain available.

We do not use cookies to collect sensitive personal information, and we do not sell data obtained through cookies to third parties.

11. Third-Party Links and Integrations

Our website may include links to external sites or third-party platforms for convenience or additional information. Please note that Auzen is not responsible for the content, security, or privacy practices of these external websites. When you follow a link to another domain, you are subject to that site’s privacy policy. We encourage you to review those policies before providing any personal data.

12. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” (DNT) or “Global Privacy Control” setting that signals websites not to track your activity. At this time, Auzen’s systems do not respond to DNT signals. If this changes in the future, we will update this Privacy Policy to explain how such preferences are honored.

13. International Data Transfers

Although Auzen USA LLC operates in the United States, we may rely on service providers located in other countries for data processing or storage. Whenever your information is transferred outside your jurisdiction, we take steps to ensure it receives equivalent protection, including contractual commitments and strong security standards.

14. Children’s Privacy

Auzen’s services are intended exclusively for adults aged eighteen (18) and older. We do not knowingly collect or store information from minors. If a parent or guardian believes that their child has submitted information to us, they may contact contact@auzen.com, and we will delete the data immediately.

15. Changes to This Policy

We may occasionally update this Privacy Policy to reflect new regulations, technologies, or business practices. When significant updates are made, we will revise the “Effective Date” at the top of this page and, when appropriate, notify you by email or through a prominent notice on our website.

Any updates apply only to information collected after the effective date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

16. Contacting Auzen

If you have any questions, concerns, or requests related to this Privacy Policy or to the way Auzen handles your data, you can contact us directly by email at contact@auzen.com. We value your trust and are committed to addressing all privacy inquiries promptly and transparently.