Unlimited assistance and follow-up

Auzen experts offer you full support throughout the lifespan of your devices. You benefit from explanations, instructions for use and maintenance, and personalized adjustment of your hearing aids to your complete satisfaction. Our Auzen experts remain available at any time to answer your requests by chat, email or telephone.

A 45-DAY guaranteed “satisfied or money-back guarantee” service

We believe that everyone should be able to try and choose the right hearing aids for before purchasing them. This is why Auzen offers a 45-day “satisfied or money-back” guarantee for all its products. If you are not satisfied after 45 days, you can return the devices to us and receive a full refund of your purchase.

Manufacturer's warranty

All hearing aids purchased on the Auzen website have a 4-year manufacturer's warranty and a 2-year warranty for accessories. If there is a defect or a manufacturer’s defect, the products you purchased on our platform will be repaired or exchanged.